Terms & Conditions Camper-point Contents:
Article 1- Definitions
Article 2- Corporate Identity/Entrepreneur
Article 3- Relevance
Article 4- Offer
Article 5- Agreement
Article 6- Right of Withdrawal
Article 7- Withdrawal Costs
Article 8- Exclusion Right of Withdrawal
Article 9- Pricing
Article 10- Conformity and Guarantees
Article 11- Delivery and Execution
Article 12- Length transactions: duration, termination and extension
Article 13- Payments
Article 14- Complaints
Article 15- Disputes
Article 1 – Definitions Terms & Conditions Camper-point
In these Conditions/Terms the following definitions are applicable:
Consideration time: the term during which the consumer can execute the right of withdrawal.
Consumer: the natural person not dealing on behalf of a company or profession and who comes to a distance
agreement with the entrepreneur.
Day: calendar day
A length transaction: a distance agreement related to a series of products and services of which the delivery obligation
and the purchasing are spread over a period of time.
Durable Medium: any instrument which enables the recipient or the entrepreneur to store information addressed
personally to them in a way accessible to future reference for a period of time adequate to the purpose of the
information and which allows the unchanged reproduction of the information stored.
Right of Withdrawal: the possibility for the consumer to terminate the distance agreement within the consideration
Entrepreneur: the natural person or corporation who offers distance products to consumers.
Distance Agreement: an agreement based on a corporate organized system of distance sales of products and services
including the closing of an agreement using one or more techniques of distant communication.
Technique of distant Communication: a means that can be used to close an agreement without the consumer and the
entrepreneur have gathered together in the same place and at the same time.
Article 2- Corporate Identity/Entrepreneur Terms & Conditions Camper-point
|Calle Mararia n 3||t. 34 643-118-495 (from 8:00 to 16:00)|
|38612 ,El Medano|
|Santa Cruz de Tenerife|
Article 3- Relevance Terms & Conditions Camper-point
These general conditions/terms apply to any offer of the entrepreneur and to every finalized distance agreement
between entrepreneur and consumer.
Before the distance agreement is concluded, the text of the general conditions/terms is being made available to the
consumer. If this is reasonably not possible that before the distance agreement is concluded, it will be indicated that
the general conditions/terms can be seen at the entrepreneur and on request of the consumer these general
conditions/terms shall be sent to the consumer as soon as possible without extra costs.
If the distance agreement is concluded electronically, notwithstanding the previous article and before the distance
agreement is concluded, the text of the general conditions/terms can be made available electronically to the consumer
in such a way that the text can be saved in a simple way on a durable medium. If this is reasonably not possible that
before the distance agreement is concluded it will be indicated where the consumer can find the general
conditions/terms electronically and that these conditions/terms at the consumer’s request will be sent electronically or
otherwise to the consumer without extra cost.
For the case that besides these general conditions/terms, specific product and service conditions are also applicable,
the second and third article are mutatis and in case of conflicting conditions/terms the consumer can appeal on the
relevant conditions/terms which are the most favorable for the consumer.
Article 4- Offer Terms & Conditions Camper-point
If an offer has a limited validity or has other specifications, this will be emphatically mentioned.
The offer contains a complete and accurate description of the offered products and services. The description is
sufficiently detailed to enable a proper consumer’s assessment of the products/services. The images used by the
entrepreneur are true representations of the products and services. Obvious mistakes and errors do not bind the
Each offer contains such information that it is clear for the consumer which rights and obligations are related to the
offer when it is accepted by the consumer. This concerns in particular:possible costs of delivery
the manner in which the agreement has been concluded and the necessary signatures
whether to apply the right of withdrawal
the method of payment, delivery and performance of the contract
the deadline for accepting the offer or the period within which the entrepreneur guarantees the price
the level of the rate for distance communication if the costs for the usage of the technology for distance communication are calculated on another ground than the regular fare for communication
if the agreement after the conclusion is archived and if so how to consult it for the consumer
the manner in which the consumer, before concluding the agreement, can check and if necessary also restore the information provided by hem under the agreement
any other languages, including Dutch, for the agreement
the codes of conduct to which the entrepreneur is subject and the manner in which the consumer can consult electronically the codes of conduct; and
the minimum duration of the distance agreement in the event of a length transaction.
- possible costs of delivery
- the manner in which the agreement has been concluded and the necessary signatures
- whether to apply the right of withdrawal
- the method of payment, delivery and performance of the contract
- the deadline for accepting the offer or the period within which the entrepreneur guarantees the price
- the level of the rate for distance communication if the costs for the usage of the technology for distance communication are calculated on another ground than the regular fare for communication
- if the agreement after the conclusion is archived and if so how to consult it for the consumer
- the manner in which the consumer, before concluding the agreement, can check and if necessary also restore the information provided by hem under the agreement
- any other languages, including Dutch, for the agreement
- the codes of conduct to which the entrepreneur is subject and the manner in which the consumer can consult electronically the codes of conduct; and
- the minimum duration of the distance agreement in the event of a length transaction.
Article 5- The Agreement Terms & Conditions Camper-point
The agreement is finalized, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer
and meets the conditions.
If the consumer has accepted electronically the offer, the entrepreneur immediately confirms electronically that he has
received the acceptance of the offer. As long as the entrepreneur has not confirmed the acceptance, the consumer can
terminate the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational
measures to protect the electronic data transfer and that he will ensure a safe web environment. If the consumer can
pay electronically, the entrepreneur will observe the necessary security measures.
The entrepreneur can notify or check, within the legal framework, if the consumer can meet the payment obligations,
and also check all important facts and factors which are needed to finalize a sound distance agreement. If the
entrepreneur based on research, has good reasons not to conclude the agreement then he is entitled to motivate and
to refuse an order/ request or he can connect special conditions to the execution of the offer.
The entrepreneur shall send the following information with the products or services, written or in such a manner that
the consumer can store in an accessible way the data on a durable medium:
- The address of the company for the consumer to file complaints
- The conditions and the way how the consumer can execute the right of withdrawal and a clear indication related to the exclusion of the right of withdrawal.
- Information about after sales guarantees and services
- Article 4 paragraph 3 unless the entrepreneur has already sent this information before the execution of the agreement.
- The requirements for termination of the agreement if the agreement has a duration of one year or more or of if it has an indefinite duration.
In case of a length transaction the previous clause e. is only applicable for the first delivery.
Article 6- Right of Withdrawal Terms & Conditions Camper-point
You have the right to withdraw from this contract within 14 calendar days without providing any explanation. The
withdrawal period shall expire on the 14th calendar day from which you or a third party indicated by you, other than
the carrier, acquired material possession of the goods.
In order to exercise the right of withdrawal, you must notify us with: your name, your full address, and, if available, your
telephone number, your fax number, your email address, and your decision to withdraw from the contract by means of
an unequivocal statement (for example, a letter sent by post, fax, or email).
You may use the model withdrawal form below, although it is not compulsory. You also have the option to
electronically complete and submit the withdrawal form, or any other unequivocal statement, via email
at [email protected] If you exercise this option, we will inform you without delay by email of the receipt of
the withdrawal. In order to comply with the withdrawal period, it is sufficient to communicate that you’d like to exercise
this right before the corresponding period has expired.
Consequences of withdrawal Terms & Conditions Camper-point
In the event of a withdrawal on your part, we will refund all payments received from you, including delivery costs (with
the exception of additional costs resulting from your choice of delivery method other than the least expensive method
of ordinary delivery that we offer), without undue delay and in any event no later than 14 calendar days from the date
on which we are informed of your decision to withdraw from this contract. We will make such refund using the same
means of payment used by you for the initial transaction, unless you have expressly indicated otherwise; under no
circumstances will you incur any expense as a result of the refund. We may withhold the refund until we have received
the goods, or until you have provided proof of return, whichever condition is met first.
If you have received goods that are the subject of the contract, you must return the goods to us, or deliver them
directly to us or to the address provided to you by emailing [email protected], without undue delay and in
any event no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract.
The period shall be deemed met if you return the goods before the end of this period.
Sample Withdrawal Form Terms & Conditions Camper-point
(you only have to fill in and send this form if you want to cancel the contract)
– To the attention of CAMPER-POINT.COM,
|Calle Mararia n 3|
|38612 ,El Medano|
|Santa Cruz de Tenerife|
– I hereby inform you that I am terminating my contract for the sale of the following item:
– Requested on/received on
– Name of customer and username
– Address of customer and username
– Signature of customer and username (only if the form is submitted in print)
Article 7- Withdrawal Costs Terms & Conditions Camper-point
If the consumer executes the right of withdrawal, he will have to pay no more than the costs of returning the product.
If the consumer has made a payment, the entrepreneur shall pay back this amount as soon as possible but no later
than within 14 days after the repeal or after the return shipment.
Article 8- Exclusion Right of Withdrawal Terms & Conditions Camper-point
The entrepreneur can exclude the right of withdrawal of the consumer for as far as foreseen in paragraph 2 and 3. The
exclusion of the right of withdrawal applies only if the entrepreneur has clearly mentioned this at least in time before
the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for the following products:
- Which are established by the entrepreneur according to specifications of the consumer
- That they are clearly personal in nature
- Which cannot be returned because of their nature
- That can spoil or age quickly
- Whose price is bound to fluctuation on the financial market which the entrepreneur has no influence
- Individual newspapers and magazines
- For all products for which cannot be established that it concerns the original product that was delivered by www.camper-point.com
Article 9- Pricing Terms & Conditions Camper-point
During the validity period mentioned in the offer, the prices of the offered products and services shall not be raised
save for price changes due to changing VAT rates.
Notwithstanding the previous paragraph the entrepreneur can offer products and services with variable prices when
these prices are subject to fluctuations on the financial market and where the entrepreneur has no influence. This
bondage to fluctuations and the fact that the mentioned prices are target prices will be mentioned with the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted only if they are the result of
legal regulations or provisions.
Price increases from 3 months after the conclusion of the agreement only if the entrepreneur has stipulated this and:
- These are the result of legal regulations or provisions; or
- The consumer has the competence to terminate the agreement from the day the price increase takes effect.
The in the offer mentioned prices include VAT.
Article 10- Conformity and Guarantees Terms & Conditions Camper-point
The entrepreneur ensures that the products and services measure up to the agreement, ensures the in the offer
mentioned specifications, ensures reasonable requirements, soundness and or usefulness and ensures on the date of
the establishment the existing legal provisions and/or government regulations. If agreed the entrepreneur also ensures
that the product is suitable for other than normal use.
A guarantee provided by the entrepreneur, manufacturer or importer does nothing to alter the rights and claims which
the consumer under the agreement can put forward against the entrepreneur.
Article 11- Delivery and Execution Terms & Conditions Camper-point
The entrepreneur shall observe in utmost care the reception and execution of orders of products and when assessing
applications for services.
The address that has been made known by the consumer to the entrepreneur is considered to be the delivery place.
Taking into account what is stated in article 4 of the general conditions/terms , the entrepreneur shall execute the
accepted orders expeditiously but not later than within 90 days unless a longer period has been agreed. If the delivery
is delayed or if a delivery cannot or partially be executed, the consumer is notified about this no later than 90 days
after he placed the order. In that case the consumer has the right to terminate the agreement without any further cost
and he is entitled to compensation.
In the event of termination in accordance with the previous paragraph the entrepreneur shall pay back the amount that
the consumer has paid as soon as possible but no later than 90 days after the termination.
If the delivery of an ordered product appears to be impossible, the entrepreneur shall strive to make available a
replacement product. At least before the delivery it will be mentioned in a clear and understandable manner that a
replacement product will be delivered. The right of withdrawal cannot be ruled out with regard to replacement
products. The costs of a possible return shipment come at the expense of the entrepreneur.
The risk of damage and/or loss of products rest with the entrepreneur until the moment of delivery at the consumer or
a pre-designated and an announced representative to the entrepreneur, unless otherwise expressly agreed. If you
receive a damaged product, you should report this by email within three days.
Article 12- Length transactions: duration, termination and extension
Terminate Terms & Conditions Camper-point
The consumer can terminate at any time an agreement which has been entered for an indefinite period and which
extends to regular delivery of products (electricity included) and services respecting the applicable termination rules of
a notice of not more than one month.
The consumer can terminate at any time an agreement entered for a definite period and which extends to regular
delivery of products (electricity included) or service at the end of the definite period respecting the applicable
termination rues of a notice of not more than one month.
The consumer can in the agreements in the previous mentioned paragraph:
at all times terminate with no restrictions to terminate at a certain time or during a certain period
at least terminate in the same manner as they are entered into by him
at all times terminate with the same notice as the entrepreneur has obtained for himself.
Extension Terms & Conditions Camper-point
An agreement which has been entered for a definite time and which extends to a regular delivery of products
(including electricity) or services may not automatically be extended or renewed for a fixed duration.
Notwithstanding the previous paragraph an agreement which has been entered for a definite time and which extends
to a regular delivery of daily newspapers, weeklies and magazines may be extended automatically for a specified
duration of three months. If the consumer can terminate this extended agreement at the end of the extension period
with a notice of one month.
An agreement which has been entered for a definite time and which extends to a regular delivery of products and
services, may only be automatically extended for an indefinite period if the consumer at any time terminate with a
notice period of no more than one month and a notice period of no more than three months if the in case the
agreement extends to a regular delivery, but less than one time per month, of daily newspapers, weeklies and
An agreement which has been entered for a definite time and which extends to a regular delivery of daily newspapers,
weeklies and magazines (trial and introductory subscription) will not be automatically be extended and terminates
automatically at the end of the trial or introductory period.
If an agreement has a duration period of more than one year, the consumer may after one year terminate at any time
with a notice period of not more than one month unless reasonableness and fairness are opposed against termination
before the end of the agreed duration.
Article-13 Payments Terms & Conditions Camper-point
Unless otherwise agreed, the amounts due have to be met by the consumer within 7 days after entering the cooling off
period referred to article 6, paragraph 1. In case of an agreement to provide a service the cooling off period starts after
the consumer has received the confirmation of the agreement.
When selling products to consumers, a prepayment of more than 100% must never be stipulated in the general terms
and conditions. When a prepayment has been stipulated the consumer cannot assert any rights regarding the
execution of the relevant order or service(s) before the stipulated payment has been made.
The consumer has the duty to notify the entrepreneur about inaccuracies in the payment details.
In case of default by the consumer the entrepreneur has, subject to legal restrictions, the right to charge the
reasonable costs which are made known to the consumer in advance.
Article 14- Complaints Terms & Conditions Camper-point
The entrepreneur features a sufficiently publicized complaints procedure and handles the complaint according to this
Complaints about the execution of the agreement must be described fully and clearly within reasonable time
submitted to the entrepreneur after the consumer has observed the defects.
The complaints submitted to the entrepreneur will be answered within a period of 14 days from the day of receipt. If a
complaint has a foreseeable longer processing time, the entrepreneur will answer within 14 days an acknowledgement
and an indication when the consumer will receive a more detailed answer.
If a complaint cannot be resolved by mutual agreement then there is a dispute that is subject to the dispute
Article 15- Disputes Terms & Conditions Camper-point
Contracts between the company and the customer regarding these general terms and conditions shall be governed by
Article 16- Additional and Different Provisions
Additional or different provisions compared to the General conditions/terms may not be to the prejudice of the
consumer and should be recorded in writing in such a manner that the consumer can save these in an accessible way
on a durable medium.